Founded in 1993, &Open is a B2B gifting operation based in Dublin that has been rethinking every aspect of corporate gifting from technology to customer service. At the core of their operation is a piece of technology that allows marketing and customer service teams to efficiently manage corporate gifting on a global scale.
www.andopen.co
What problem(s) did you face with your logistics operations?
In December 2017, our largest client who had recently entered the Chinese market asked if we could do what we were doing for them in EMEA & NA, but in the the Chinese market. Obviously, this presented a multitude of issues and hurdles that had to be resolved before we could deliver the gifts to this client’s customers in China.
Our main problem was that we had to hold all our clients customer data on Chinese servers, which meant that we had to build a separate platform that was ring-fenced in China.
What service(s) were you looking for when you came across ZhenHub?
We were looking for a 3PL that operated in China that had both the technical capability to hold all our client’s data within China and also be flexible enough to customize their platform for us in order to attain an ICP license. In other words, what we needed was a 3PL that was flexible and could offer that added value and high touch that our clients require.
How has ZhenHub solved your problem(s)?
ZhenHub understood our problems and took our specifications onboard very quickly. They have been very flexible with us and have been able to adapt to our requirements, which continued to evolve as the project progressed.
All answers for this case study were provided by &Open cofounder, Mark.
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